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  • Shipping, Payment & Returns

    Delivery charges in Germany:

    Delivery charge from 120,00 € * value of the order

    6,90 € * 

    free of charge

    UPS Express Shipping Germany: 9.90 €* to 399.99 €* value of goods, from 400.00 €* free shipping.

    Delivery charges for mail-order to other countries:

    Austria - AT:
    Delivery charge order value from 200,00 € *
    9,99 € * free of charge
     
    Netherland - NL:
    Delivery charge order value from 500,00 € *
    12,49 € * free of charge

    BE, LUX:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    25,99 € * 25,99 € *

    IT:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    12,99 € * 12,99 € *

    UK:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    13,90 £ * (depends on currency fluctuations) 13,90 £ * (depends on currency fluctuations)

    DK, FR:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    13,99 € * 13,99 € *

    CZ, PL, SK:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    19,99 € * 19,99 € *

    IE, GR, PT, RO, HU, BG, EE, LV, LT, MT, SI, CY:
    Delivery charge per parcel up to 30 kg every other parcel (30 kg)
    36,99 € * 36,99 € *

    Customs duties may apply, which may vary depending on the value of the goods and the contents of the package. These are to be paid by the buyer.

    For Switzerland (CH):

    Please visit our swiss website: vinello.ch
     

    Legend country code:

    AT

    BE

    BG

    CH

    CZ

    DK

    EE

    ES

    FI

    Austria

    Belgium

    Bulgaria

    Schwitzerland

    Czech Repuplic

    Denmark

    Estonia

    Spain

    Finland

    FR

    UK

    GR

    HU

    IE

    IT

    LT

    LUX

    LV

    France

    United Kingdom

    Greece

    Hungary

    Ireland

    Italy

    Lithuania

    Luxembourg

    Latvia

    MT

    NL

    NO

    PT

    PL

    RO

    SE

    SI

    SK

    Malta

    Netherlands

    Norway

    Portugal

    Poland

    Romania

    Sweden

    Slovenia

    Slovak Republic

    Express shipping

    UPS Express Shipping Germany: 9.90 €* to 399.99 €* value of goods, from 400.00 €* free shipping.

    If your order is received by 1 pm, you will receive it the next day (Mon-Fri). Express shipping is available for items in the distribution center.
    You will receive an e-mail confirmation of shipment with a link to track the shipment.
    The delivery time after provision is approx. 1-2 working days, with islands it can come to delays.

    Delivery charges trade & HORECA

    The delivery charges for gastronomy customers, restaurants, catering and trade within Germany (excluding islands) are as follows:
    Shipping costs up to 72 bottles 5,90 € plus 19% VAT. Starting from 73 bottles we dispatch for you free of charge.
    The minimum order value is 300.00 € net.
    If you order below the minimum order value of 300.00 €, you pay a surcharge of 5.90 € plus 19% VAT.

    Secure delivery

    All parcels are insured up to 500 €. We insure order sums above this separately. All deliveries are packed very securely in tested PTZ shipping cartons.

    Pick up your order free of charge at the VINELLO.store, Bamberger Straße 1 , 01187 Dresden.
    Open: Mo - Sat 9:00 - 17:00

    DHL DHL Packstation UPS

    Returns

    At Vinello we want you to be completely satisfied with your order, our service and your shopping experience. If there is something you do not like, or you find that you have ordered the wrong wine, you have the possibility to return your order within 12 weeks. In this case you have to pay for the return shipping. 

    Modes of payment

    We attach great importance to a secure payment process during your order. All payment methods are transmitted securely using 128-bit SSL encryption.

    Afterwards you have the possibility to insure your order free of charge through trusted shops. Play it safe.

    Methods of payment

    SOFORT
    IMMEDIATELY bank transfer - Very convenient. Simply pay as you are used to when shopping online. With your online banking data and maximum security via PIN and TAN. Thanks to a real-time transaction confirmation to the shop, an immediate dispatch of your ordered goods is possible

    KLARNA Pay Later
    You pay upon receipt of the goods. Also new customers have the possibility to pay on account. Billing is handled by KLARNA.

    KLARNA slice.it

    Pay by installments with this KLARNA service. KLARNA will be conducting credit checks and decides wether the transaction can happen or not. If payment isn't successful please try another payment method.


    Prepayment
    You will receive our bank details by e-mail during the order process. As soon as the payment has been booked on our account, we will immediately send the goods to you.

    PayPal
    We will ship the goods, if available, as soon as possible. Your PayPal account will be debited when your order is completed. During the ordering process you will be directed to the PayPal site via an encrypted connection

    VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS

    We do not store credit card data and passwords. During the ordering process you enter your credit card details on a secure page. It is possible that you will be asked for your credit card pin in the 3D-Secure process. We offer you the possibility to choose between two providers for the processing of credit card payments:

    Mollie

    Paypal

    Direct debiting
    Payment by direct debit is only possible in Germany. Direct debit processing is handled by Paypal.

    Apple Pay
    Pay for your purchase with your Apple mobile device.

    Giropay
    You can pay for your purchase directly from your current account by entering the bank code / BIC and being forwarded to your bank.

    General information
    In the course of representing our interests, we reserve the right to check your creditworthiness.
    All incoming orders will be processed immediately, all inquiries will be answered within two working days. We recommend that you print out all transaction data and the general terms and conditions and keep them in an easily accessible place.

     

     
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    Welcome at our shop! Outside our opening hours it might take a little bit longer until we answer your inquiry.
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