Terms of Payment

The security of your payment is very important to us when you place your order with vinello.de. All of your data is encrypted with 128-bit SSL. Upon completion of your order, you have the option of insuring it with Trusted Shops. This service is free of charge and provides you with optimal security.

We offer you the following payment options:

Purchase on Account

You pay after you have receives the goods. Your payment is due 14 days after receiving the goods. The purchase on account payment option is also available to new customers. Invoicing for new customers can be handled by bill pay GmbH or by KLARNA GmbH.

Advance Payment

During the ordering process you will receive our account information. Once your payment is credited to our bank account, we immediately deliver your order.

PayPal

If the goods you have ordered are in stock, we deliver them immediately. Your Paypal account will be debited upon completion of the order. During the ordering process you will be forwarded to the PayPal website with an encrypted connection.

Cash on Delivery

‘Cash on delivery’ payment is only available to regular customers (new customers please call us to request this payment method) and only to customers residing within Germany.
If the goods you have ordered in stock, we will deliver them immediately. You can pay for the goods directly upon the delivery with the carrier. For this payment method you will be charged a service fee of € 4.50. An additional service charge of € 2.00 Euro must also be paid to the carrier upon delivery.

Credit Cards: VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS

We do not store credit card details or passwords. During the ordering process you will be prompted to enter your credit card data on a secure webpage. You may be asked for the security code of your credit card during the 3D-secure process. The processing of the credit card payment is carried out by ConCardis GmbH.

ConCardis GmbH
Helfmann-Park 7
65760 Eschborn
Germany
Telephone: +49 69 7922-0
Telefax: +49 69 7922-4500
E-Mail: cc@concardis.com

Direct Debit

Direct debit is available only to customers with a German bank account. Your account will be debited by the cusati GmbH after the order confirmation is sent to you. In the case of a returned debit (chargeback) due to insufficient funds or an incorrectly stated bank account number, we charge a fee of 3% of the invoice sum or a minimum of € 12.00.

New customers may also pay by direct debit. For new customers, the direct debit will be carried out by BillPay GmbH.

Amazon Payments

Pay for your purchased goods with Amazon Payments! Use the shipping and payment information in your Amazon account to log in and pay for your orders. It’s fast and convenient. In addition to that, your purchases are also covered by the Amazon A-to-Z guarantee.

Cash Payment

Pay for online purchases easily and securely with cash! After your order has been completed, we send you a payment form to print out or an SMS with a code. Simply go to the cash desk of a Barzahlen partner Barzahlen close to you, e.g at a dm-drugstore, a grocery store (e.g. Real) or at a mobilcom-debitel store. The Barzahlen partner closest to you can be found under:

https://www.barzahlen.de/en/customers/store-finder

General Remarks

To safeguard our justified interests, we reserve the right to verify the customer’s creditworthiness.

All incoming orders will be processed immediately, and all inquiries will be answered within two business days. We recommend that our customers to print out all transaction data as well as the General Terms and Conditions and store them in an easily accessible place.